Retail-Ready Formulations: You can purchase samples for each product from our catalog. For $20, you will receive one sample for one product.
Custom Formulation:
1. Initial sample: We'll create a sample based on your initial consultation and preferences.
2. Revised sample: We'll create a revised sample reflecting your feedback on the initial sample.
3. If you still want to make further refinements after the first two, additional sample revisions are available for $69 each.
Our sample revision process allows you to refine the sensory aspects of your product to achieve your desired outcome. This includes adjustments to:
Texture: Want your cream to be richer or lighter? We can make those adjustments in the revision round.
Color: Perhaps you wanted a slightly different shade. We can refine the color in the revised sample.
Scent: The fragrance isn't quite what you had in mind? We can explore alternative scents during revision.
In general, one round of sampling may take 2~4 weeks.
Sample preparation may take up to 2 weeks depending on availability and complexity of your request. Delivery may take up to 2 weeks to complete (depending on your region).
Since we custom-create samples specifically tailored to your product development needs, we cannot offer refunds. This is because the cost of the ingredients, packaging and shipping is factored into our service fees.
However, if your sample arrives damaged, please contact us within 7 days of receiving it with a photo. We'll take care of it as soon as possible!
For custom formulated samples, we do not offer refunds. We are committed to your satisfaction and will work with you to ensure you receive a high-quality product that meets your expectations.
For retail-ready formulation samples, we also do not offer refunds.
If your sample arrives damaged, please contact us within 7 days of receiving it with a photo. We'll take care of it as soon as possible!